Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required for new entrants to the community services industry as an orientation to how services are delivered within an established client service plan |
Application of the Unit
Application |
This unit may apply to service delivery in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify responsibilities within client service plan |
1.1 Identify responsibilities to client and follow according to the client service plan 1.2 Obtain advice and direction when appropriate 1.3 Report difficulties in carrying out client service plan and seek advice |
2. Implement plan to deliver client service |
2.1 Establish rapport with clients and enable high quality service delivery 2.2 Ensure dealings with clients are consistent with accepted practice, duty of care responsibilities and the code of conduct of the organisation. 2.3 Ensure individual work is carried out within the client service plan 2.4 Ensure service delivered to clients is consistent with relevant statutory or legislative requirements 2.5 Ensure service delivered to client is to the standard required by the organisation 2.6 Report information about client needs and service provided according to organisation practice |
3. Respond to changes in client needs |
3.1 Maintain records of changes in client need as required 3.2 Identify potential areas of difficulty in client service delivery and refer to appropriate person 3.3 Identify situations of risk, potential risk or urgent need and report to appropriate person promptly |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Client service plan may include : |
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Clients may include : |
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Report may refer to : |
Note: not all organisations/services require the completion of written records |
Changes in client needs could relate to : |
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Service delivery is to occur within : |
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Client service delivery includes : |
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Appropriate person may be : |
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Unit Sector(s)
Not Applicable